Innovate RAP
(Reconciliation Action Plan)
Our Innovate Reconciliation Action Plan (RAP) 2025 outlines the steps we are taking to strengthen relationships with Aboriginal and Torres Strait Islander peoples, embed culturally safe practices across our services and contribute to systemic change. Developed in partnership with our staff, clients and community, this RAP reflects our values of diversity, inclusion and social justice.
Carrie's Place Policies
The below documents detail important information about the policies and procedures that we follow at Carrie's Place. These policies include our Complaints and Dispute Resolution Policy, Whistleblower Policy, Privacy Policy, and Customer Service Charter.
We take these policies seriously and strive to maintain the highest standards of transparency, accountability, and customer service every day. By downloading our policies and procedures, you can learn more about how we operate and what measures we take to ensure the safety and satisfaction of our partners and clients.
Refund Policy
Due to the nature of charity donations, refunds are given at the discretion of our management. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond within five (5) working days.
If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.
Fundraising Information
Fundraising With Us
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Diversity and Inclusion
These things are very important parts of our key drivers. We embrace diversity in all its forms, ethnicity, race and religion, gender, age, abilities, perspectives, social and economic backgrounds.
We work closely with the local Aboriginal, Torres Strait Islander community and respectfully acknowledge Indigenous Australians past and present as the Traditional Owners and custodians of the land on which we live and work.
