Our Policies

RAP

(Reconciliation Action Plan)

Carrie’s Place are proud to have launched our first Reconciliation Action Plan (RAP) in 2022. The RAP aims to build and strengthen our relationship with local First Nations communities.

Our CEO Jayne Clowes said, “This is a formal commitment to reconciliation, by strengthening our relationships with Aboriginal and Torres Strait Islander peoples, by valuing heritage, and valuing justice and equity for all Australians”.

The Reconciliation Action Plan is another way for Carrie’s Place to affirm our key drivers of diversity, inclusion and respect. As an organisation we work closely with the local Aboriginal, Torres Strait Islander community and respectfully acknowledge Indigenous Australians past and present as the Traditional Owners and custodians of the land on which we live and work.

  • Download Carrie's Place Reconciliation Action Plan 2022

Strategic Plan

  • Download Carrie's Place Strategic Plan 2023

Carrie's Place Policies

The below documents detail important information about the policies and procedures that we follow at Carrie's Place. These policies include our Complaints and Dispute Resolution Policy, Whistleblower Policy, Privacy Policy, and Customer Service Charter.

We take these policies seriously and strive to maintain the highest standards of transparency, accountability, and customer service every day. By downloading our policies and procedures, you can learn more about how we operate and what measures we take to ensure the safety and satisfaction of our partners and clients.

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    Complaints, Grievances & Dispute Resolution Policy

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    Whistleblower Policy

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    External Complaints Management Policy

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    Privacy Policy

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    Customer Service Charter

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    Client Feedback Policy

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    Statement of Commitment to Child Safety

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    Child Safety Policy and Procedure

Refund Policy

Due to the nature of charity donations, refunds are given at the discretion of our management. Donations will only be refunded if genuinely made in error. Please make sure that the amount you enter is the amount you wish to give.

In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond within five (5) working days.

If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.

Would you like to give us feedback?

If you would like to give us some feedback, please do so by clicking the button below anf filling out the Feedback Form.

Diversity and Inclusion

These things are very important parts of our key drivers. We embrace diversity in all its forms, ethnicity, race and religion, gender, age, abilities, perspectives, social and economic backgrounds.

We work closely with the local Aboriginal, Torres Strait Islander community and respectfully acknowledge Indigenous Australians past and present as the Traditional Owners and custodians of the land on which we live and work.

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